All amounts mentioned in this quotation are stated in US Dollars, but are occasionally calculated in other currencies – especially when using a credit card.
All clients are deemed to have read these terms and conditions and have signed a reservation form which must be made directly between the customer and the Elephant Conservation Center (ECC). The booking includes the number of participants, a list of participants’ names incl. title (Ms., Mr.), nationality and passport numbers prior to the departure. To secure a booking, ECC requires a completed booking containing all relevant information detailed above by e-mail, telephone, fax, or via Checkfront. Clients booking are deemed to accept these terms and conditions and sign a waiver when boarding our minivan to the Center. A booking is accepted and a contract is entered into as soon as ECC issues a written confirmation of the booking. The booking will be secured upon reception of the payment (see below). If Clients are not paying the booking in timely manner, ECC reserves the right to cancel the booking.
An invoice will be issued with the confirmation of the booking and the submission of the participants’ details as stated above. Payments can be made by bank transfer which will incur a bank fee, or cash (at the ECC). Account details are given on the booking confirmation. Note that all bank transfer fees have to be covered in full by the client.
In case of a payment being made later than 90 days after the invoice is sent, a penalty of 10% of the total invoice will be applied.
CANCELLATION (ALL SEASONS)
ECC Cancellation policy is as follows :
- Cancellation less than 30 days prior to arrival date:
– 25% charges of the full price will be applied, bank fee not included.
(ECC will pay back 75% of the amount invoiced, bank fee not included)
- Cancellation less than 15 days prior to arrival date:
– 50% charges of the full will be applied, bank fee not included
(ECC will pay back 50% of the amount invoiced, bank fee not included)
- Cancellation less than 72 hours (3 days) prior to the arrival date or ‘no show’:
– Full charge from all services requested for will be applied
(ECC will retain the full amount received)
- 1 – 4 years old: free of charge with no supplement single, sharing the room with parents,
- 5 – 10 years old: 50% discount with no supplement single
- Over 10 years: full charge.
TOUR LEADER AND FOC POLICY
Lao National guide will be charged 20$/night (per person),
International Tour Leader will be charged 80% of the public price (per person), Both guide and tour leader will sleep in the dormitory.
We do not offer FOC.
CANCELLATION BY ECC
ECC reserves the right to cancel any trip due to reasons beyond its control (i.e.: natural disasters or political instability). In such a case ECC will refund monies received in full (minus bank transfer fees).
If a client has a complaint about the tour, he or she must make it known to the tour guide (leader) as soon as possible so that he/she is able to take appropriate action at the earliest opportunity. If the client is not satisfied with our response and he/she feels his or her enjoyment of the tour will be significantly affected the client should contact our manager at ECC to discuss how we might best resolve the problem. If the client remains unsatisfied after return from the tour, we must be notified in writing within 30 days.